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Subscribe to our newsletter Exceed Customer Expectations., Increase Operational Efficiency., Improve Financial Performance. Intouch Insight is a customer experience (CX) solutions company specializing in helping multi-location businesses achieve operational excellence so they can earn customers for life. HOW WE HELP GET IN TOUCH We love Intouch Insight! When we upgraded our platform a few years back, they made it an easy and seamless process. IntouchCheck™ helps us stay compliant, ensures we are operating at the highest level, and keeps everyone on our team accountable. Intouch’s CX Platform gives Corporate a bird’s eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. What our clients say A CX Solution For Leaders Like You "Have the information living in one place makes it very easy to access the data and get the insights we need". - Andrew Balchin, Program Manager at Parkland Corporation What Can Intouch Insight Do For You? Intouch Insight CX Platform At its core, the Intouch Insight SaaS CX platform is a business intelligence solution designed for multi-location brands that empowers you to listen to your customers, interpret the results, and act on powerful data.EXPLORE THE PLATFORM Watch the video Mystery Shop & Operational Audits Intouch Insight’s tailored mystery shopping and operational audit programs give you the unbiased insights you need to deliver consistent brand experiences, drive constant improvement and identify employee training gaps.LEARN ABOUT INTOUCHSHOP™ Watch the video IntouchCheck™ Inspection Software Multi-locations operators use IntouchCheck™ to roll out daily operational checklists and conduct regular site inspections to ensure consistency in operations and adherence to brand standards.EXPLORE INTOUCHCHECK™ Watch the video Intouch Insight is trusted by over 300 of North America’s most-loved brands The Intouch Insight Advantage 40+ years Experience Intouch’s CX Solutions are designed based on 40+ years of hands-on expertise measuring brand service standards. One-stop Shop Our fully-integrated suite of CX management software and services offer the core CX tools needed by multi-location brands. Scalable Solutions All Intouch products live in a common eco-system designed for growth. Start with what you need today and add as you grow. Value-added Insights Intouch delivers the insights you need to act fast, and with our industry-recognized studies, we are the CX partner that gives you more, every day! Our industry-vetted annual reports Intouch Insight is proud to be the source of highly anticipated and well-established industry reports, including the annual Drive-thru Study, Convenience Store Trends Report, and Emerging Experiences Study. We are committed to empowering our partners with the latest insights, ensuring they deliver the best possible customer experience. Emerging Experiences Study The 2024 study examines the performance of the new restaurant prototypes of 10 of the leading QSR brands, comparing them to their legacy locations. C-store Trends Report Discover the lastest insights and challenges in the 2023 report as Convenience store and Quick Serve Restaurants (QSRs) compete over share of stomach. Drive-thru Study The Drive-Thru Study is an industry benchmark report that goes back 23 years, measuring the performance of 10 top quick-serve restaurant brands across the United States. AS FEATURED IN DOWNLOAD NOW DOWNLOAD NOW DOWNLOAD NOW The Ultimate Customer Experience Toolkit What’s included: Guiding principles of customer experience management The most important tools for customer experience measurement and how they relate to each other Key elements to look for when choosing the right tools for your customer experience program DOWNLOAD NOW The Time to Act is Now! Want to find out more about our products and services? Book a personal product demo, talk to one of our experts, or even try one of our products for free! 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